Returns and Warranty Policy | Savannah Fire & Security

Warranty Terms
SAVANNAH FIRE & SECURITY
PRODUCTS WARRANTY and REPAIR TERMS AND CONDITIONS

Terms and Conditions.

The standard terms and conditions of sale of the local SFS sales affiliate that makes the sale to Buyer (the “Seller”) shall apply to the sale of all products. The following Warranty and Repair Terms and Conditions (“Terms”) regulate only the warranty and repair of products and apply (save to the extent expressly stated herein) in addition to and in substitution for any inconsistent terms in the Seller’s standard terms and conditions. Any terms and conditions of purchase of the Buyer shall not apply and acceptance of Buyer’s order is expressly conditioned upon Buyer’s acceptance of or assent to the standard terms and conditions of sale of the Seller and these Terms, which shall be established by a written acknowledgment, by implication, or by acceptance or payment for products ordered hereunder. The Seller’s failure to object to provisions contained in any communication from Buyer shall not be deemed a waiver of these Terms or of its terms and conditions of sale. Any changes in these Terms and the terms and conditions of sale must specifically be agreed to in writing and signed by an officer of the Seller before becoming binding. Retention by Buyer of any products sold hereunder shall be conclusively deemed acceptance of these Terms and the terms and conditions of sale of the Seller.

Limited Warranty.
Except as provided in Section 2(b), Seller warrants its products to be free from defects in materials and workmanship for 36 months under normal use and service, normal wear and tear excepted, from the manufacture date code, provided, however, that in the event the purchaser presents a proper invoice relating to the purchased product and such invoice bears a date later than the manufacture date, then Seller shall at its discretion, reflect the warranty period as commencing at invoice date. Seller shall have no obligation under this warranty or otherwise, if the product is improperly installed, applied or maintained, installed outside of stated operating parameters, altered or improperly serviced or repaired by anyone other than the Seller/ Seller’s Authorised Service/Repair Centre, or if damage is caused by outside natural occurrences, such as lightning, power surges or the like. In addition, this warranty shall not apply to defects resulting from unauthorized modification, misuse, vandalism, fire, floods, acts of nature, or alterations of serial numbers or failures related to batteries of any type used in connection with other products sold hereunder. Non-Seller branded products are warranted by the third-party manufacturer for a period as defined by the manufacturer. Seller assigns to its customers those warranties and only those warranties extended by its vendors for non-seller branded products. Seller does not itself warrant any non-Seller branded product and sells only on an as is basis.

Exceptions to Warranty with Respect to Certain Systems/ Products.
Fire Detection including all ancillary devices. Seller warrants parts in accordance with the terms of the above limited warranty for a period of three (3) years from the date of manufacture except for Cable and Batteries warranted for a period of one (1) year from the date of manufacture (or invoice as described above). CCTV, Intrusion and Access Control: Seller warrants parts in accordance with the terms of the above limited warranty for a period of twenty-four (24) days from the date of manufacture (or invoice as described above described above). POWER SUPPLIES: Seller warrants parts for Power Supply Products in accordance with the terms of the above limited warranty for a period of one (1) year from the date of manufacture. SOFTWARE: To the extent that any product includes software, whether it is included in a product furnished hereunder or provided separately, Seller warrants that such Software will at the time of delivery by Seller, conform in all material respects to Seller’s documentation relating to such Software.

EXCLUSION OF WARRANTIES, LIMITATION OF LIABILITY
Save to the extent that the standard terms and conditions of the Seller expressly state otherwise, the following exclusions and limitations of liability shall apply. THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE, WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. IN NO CASE SHALL SELLER BE LIABLE TO ANYONE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, OR UPON ANY OTHER BASIS OF LIABILITY WHATSOEVER, EVEN IF THE LOSS OR DAMAGE IS CAUSED BY ITS OWN NEGLIGENCE OR FAULT AND EVEN IF SELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES. Any description of the goods or services, whether in writing or made orally by Seller or Seller’s agents, specifications, samples, models, bulletin, drawings, diagrams, engineering sheets, or similar materials used in connection with customer’s order are for the sole purpose of identifying the goods and/or services and shall not be construed as an express warranty. Any suggestions by Seller or Seller’s agents regarding use, applications, or suitability of the goods and/or services shall not be construed as an express warranty unless confirmed to be such in writing by Seller. Seller does not represent that the products it sells may not be compromised or circumvented; that the products will prevent any personal injury or property loss by burglary, robbery, fire or otherwise, or that the products will in all cases provide adequate warning or protection. Buyer understands and will cause its customer to understand that a properly installed and maintained alarm may only reduce the risk of a burglary, robbery or fire without warning, but it is not insurance or a guarantee that such will not occur or will not cause or lead to personal injury or property loss. CONSEQUENTLY, SELLER SHALL HAVE NO LIABILITY FOR ANY PERSONAL INJURY, PROPERTY DAMAGE OR OTHER LOSS BASED ON ANY CLAIM AT ALL INCLUDING A CLAIM THE PRODUCT FAILED TO GIVE WARNING. However, if Seller is held liable whether directly or indirectly for any loss or damage with respect to the products it sells, regardless of cause or origin, its maximum liability shall not in any case exceed the purchase price of the product, which shall be fixed as liquidated damages and not as a penalty, and shall be the complete and exclusive remedy against the Seller.

Limitation on Liability to Buyer’s Customers.
Buyer agrees to limit liability to its customers to the same extent as Seller limits its liability to Buyer under its general terms and conditions of sale and these warranty terms.

Returns and Repairs.
Subject to the terms and conditions listed below, during the warranty period, Seller will repair or replace, at its sole option, free of charge any defective products returned prepaid. Seller may replace any product, or component of a product, with a refurbished product (or component, as the case may be) provided that such refurbished product or component is of an equivalent or better age or standard. In the event you have a problem with any Seller product, please contact us and request a RETURN MERCHANDISE AUTHORISATION (RMA) NUMBER from the Service Department.

Tel: +27 (0) 10 500 3958 Email: support@sfs.co.za,

JHB Address: Unit 14 Alphen Square North, Cnr George and 16^th Road, Midrand, Johannesburg, Gauteng, South Africa, 1000.

Buyer needs to provide the model number, serial number, and the nature of the problem available for the customer service representative. Prior authorization MUST be obtained for all returns, exchanges, or credits. ITEMS SHIPPED TO SELLER WITHOUT A CLEARLY IDENTIFIED RMA NUMBER MAY BE REFUSED.

Products returned will be tested to verify the defect. Upon verification of the defect, the product will be repaired, exchanged or credited to the Buyer’s account, at the sole discretion of Seller. In the event of replacement, the returned product will be credited to the Buyer’s account and a new invoice issued for the replacement item. Seller reserves the right to issue a credit only in lieu of replacement. If the product is found to be in good working order or its inability to function properly is a result of user damage or abuse, the product will be returned in the same condition as received unless repair is possible and requested by the Buyer. Repairs of such nature will incur a charge for parts and labour and will proceed only by agreement with the Buyer to accept the charge.

Non-Warranty Repair.
Buyer will be charged for repairs on out of warranty equipment. Applicable charges will be calculated and quoted when an RMA number is issued. Charges may vary based on actual equipment condition. Buyer must pay shipping costs to the Seller

Repair Department.
Costs to repair and return defective equipment will be the responsibility of the Buyer. For all non-warranty repairs Buyer will be billed for parts, labour and shipping. Non-warranty repairs are warranted for 90 days from date of repair. Advance Replacement. Seller will advance replace select equipment. Customer Service must be contacted for an Advance Replacement Authorisation. Upon approval, an RMA number will be issued and the replacement product shipped. An invoice will be issued for the equipment offsetting credit memo issued if the defective product is returned within 30- days. If returned product is determined to have been used outside of the warranty terms contained herein our standard repair charges will apply. If agreed to by Seller separately in writing, advance replacements will be made for selected high speed domes for a period of 12 months from date of order.

Out Of Box Failure:
Seller will replace equipment that has failed within 30 days of purchase with new product, providing that the product has a proven fault, has not been mishandled or misused, and is returned in the undamaged original packaging with all connectors, manuals and ancillary items that were originally sent with the unit. Such a replacement will be given when the Buyer returns the unit to the Seller and it is agreed that the criteria for Out of Box failure are met. Customer Service must be contacted for Out of Box Failure Authorisation.

Taxes.
Prices do not include any municipal, state, Provincial or federal sales, use, excise, value added or similar taxes. Consequently, in addition to prices specified, the amount of any present or future tax that may be imposed shall be paid by Buyer, or in lieu thereof Buyer will provide Seller with a tax exemption certificate acceptable to the taxing authorities.

Applicable law.
The country’s law applicable to the standard terms and conditions of Seller shall govern the construction or validity and performance of these Terms